Street
The ensuing international attention demonstrates just how potent a tool the Internet and social-networking sites such as YouTube, MySpace and Twitter can be -- both for independent musicians seeking to be heard and for companies that fail to take customer complaints seriously.
"I received 4,000 e-mails in the last week, many of them from people thanking me for putting a lighthearted touch on a serious issue and venting for them," Carroll said.
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